Quenlora Return & Refund Policy

Return Window

Quenlora accepts eligible return requests within 30 days of delivery unless a product page states a different return rule. Returned items should be unused, undamaged, and sent back with original packaging and included accessories when reasonably possible.

Non-Returnable Items

Some items may not be eligible for return, including final sale items, opened consumable goods, customized items, hygiene-sensitive products after opening, damaged items caused by misuse, and items returned outside the return window.

How To Request A Return

To request a return, contact customer support with your order number, the item you want to return, and the reason for the request. If the item arrived damaged, incorrect, or incomplete, include clear photos so our team can review the issue.

Refunds

Approved refunds are issued to the original payment method where possible. Refund timing depends on payment provider and bank processing times. Original shipping charges may be non-refundable unless the return is due to our error or a damaged or incorrect item.

Damaged Or Incorrect Items

If an order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery. We may offer a replacement, refund, or other practical resolution after reviewing the order details and supporting photos.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is caused by an error by Quenlora or by a product arriving damaged or incorrect. Instructions will be provided after a return request is approved.